“Uma” (70 x 70) -One ear brand-

[Delivery Information]

<Shipping fee>

<Japan>

The shipping fee is 1,000 yen nationwide (excluding some remote islands).

Free shipping for purchases over ¥20,000 (excluding tax).

<abroad>

Shipping costs vary depending on destination and weight.

[About delivery]

<Shipping>

<japan>

It is 1,000yen for all over Japan (excluding some remote islands).

<overseas>

It varies depending on the destination area and weight.

<Delivery company>

Delivery within Japan will be made by Yamato Transport.

Overseas shipments will be made via EMS (Express Mail Service).

<Delivery company>

In Japan, it will be delivered by Yamato Transport.

Overseas shipments will be delivered by EMS (International Speed ​​Mail).

<Delivery days>

We will ship within 3 business days.

Please contact us if you are in a hurry.

<Delivery days>

Ships within 3 business days.

Please contact us if you are in a hurry.

[Payment]

<Payment Method>

You can choose to pay by credit card.

[About payment]

<Payment method>

You can choose to pay by credit card

[About changes and cancellations after placing an order]

Changes and cancellations are possible before the product is shipped.

Please contact us as soon as possible.

Please note that we cannot accept changes or cancellations after the product has been shipped.

Please note that this item is eligible for returns and exchanges.

[About changes / cancellations after ordering]

Changes and cancellations before shipment are possible.

Please contact us as soon as possible.

We cannot accept changes or cancellations after shipping the product.

Please note that it is subject to returned or exchanged.

[Returns and exchanges]

<About exchanges>

We offer a free exchange service (domestic only) for the first product exchange.

Please let us know your desired color and size within 7 days of receiving the product.

For exchanges due to customer reasons after the second time, the customer will be responsible for the round-trip shipping costs.

(Different image, wrong size, wrong order, etc.)

Please be aware of this.

[About returned or exchanged]


<About exchange>

In our shop, we perform free exchange service (domestic only) only for the first time of product.

Please contact us with your desired color and size within 7 days after delivery.

Exchange for the second and subsequent customers will be borne by the customer for the round-trip shipping fee.

(Image difference, size difference, wrong order, etc.)

Please note.

<About returns>

<Products that can be returned>

• Unused item (only tried on indoors)
• In the case of initial defects (defective products, incorrectly sent products, etc.)

<About returned goods>
<Products that can accept returns>

• Unused product (indoor trial wear)
• In the case of an initial defective product (defective product, incorrectly sent product, etc.)

<Products that cannot be returned>

• Products that have been used once (including trying on in a place where shoes are allowed)
• Products that have been soiled or damaged through customer fault
• Products that have been delivered more than 7 days ago
• Products ordered upon customer request
• If the product or accessories do not match
• If the box, paper contents, product tags, and other accessories are disposed of

<Products that cannot be returned>

• Products used once (outer trial wear)
• Products that are dirty or damaged at your own risk.
• A product that has passed 7 days or more after it arrived.
• Special products at customer request.
• When products and accessories do not match.
• When discarding accessories such as boxes, paper, and product tags.

 

<Notes when returning the product>

Please return the item in the cardboard box it was sent in.

If the returned product is different from the one delivered, we will not be able to accept the return.

(Damage to the packaging, loss of accessories, etc.)

Please be sure to return the item in the same condition as when it arrived at your address.

<Notes on returning items>

Please return it in the cardboard box when it was sent from our shop.

Returns will not be accepted if the item returned is different from the one delivered.

(Stained boxes, lost accessories, etc.)

Please be sure to return it as it was when you arrived.