NANOPRO

[Delivery]

Japan

• A flat rate of 1,000 yen (excluding some remote islands) applies nationwide.
• Free shipping on purchases of ¥20,000 (excluding tax) or more.

Overseas

• Shipping costs vary depending on the destination region and weight.

Shipping company

• Domestic deliveries within Japan will be handled by Yamato Transport.
• International shipments will be delivered by EMS (Express Mail Service).

Delivery days

• We will ship within 3 business days.
  (Please consult us if you are in a hurry.)

[Payment]

Payment methods

You can choose from the following three purchase methods:

• Credit card
• Cash on delivery with Yamato Transport
• Cash payment at the store

[Changes and cancellations after ordering]

• Changes and cancellations are possible before the product is shipped.
• Please contact us as soon as possible via your order my page.
• Please note that changes and cancellations cannot be accepted once the product has been shipped.
  *Please be aware that this will be subject to return and exchange.
• For repairs and custom items, cancellations cannot be accepted once repair work has begun.

[Returns and Exchanges]

Regarding exchanges

• We offer a free exchange service (domestic only) for the first exchange.
• Please contact us with your desired color and size within 7 days of receiving the product.
• For exchanges due to customer convenience from the second time onwards, the customer will be responsible for the round-trip shipping costs.
  (e.g., difference in image, difference in size, incorrect order). Thank you for your understanding.

Regarding returns

1. Products that can be returned

• Unused items (tried on indoors only) for which there is no exchange size available.
• In the case of initial defective products (defective products, incorrect shipments, etc.)

2. Products that cannot be returned

• Products that have been used once (including trying on in places with outdoor shoes)
• Products that have been damaged or soiled due to customer's responsibility
• Products that have passed 7 days since arrival
• Special order products requested by the customer
• If the product or accessories do not match
• If accessories such as the box, inner paper, product tags, etc., have been disposed of
• Repair costs that have been incurred
• Sale / outlet products (applicable products have a stamp on the size name)
• Products that were repaired at the time of purchase
• Build-to-order products
• Pre-ordered products

Notes on returning items

Please return the item in the same cardboard box in which it was originally sent from our store. We cannot accept returns if the item returned differs from how it was delivered.

(e.g., damage to the cosmetic box, loss of accessories)
Please ensure the item is returned in the exact condition it was in when you received it.

Regarding shipping costs for returns

1. Borne by our company

• Initial defective products
• Incorrectly shipped items

2. Borne by the customer

• In the case of returns due to customer convenience, such as size
  Even if we are out of stock for the size and cannot provide it
  *Furthermore, if a returned item due to customer convenience arrives at our company with payment on delivery, we will refund the amount after deducting shipping costs.

Return method

If you wish to return an item, please log in to the returns/exchanges my page and submit a return request by selecting the desired item.

After our staff confirms your request, an approval email will be sent. Please ship the returned item to the address specified in the approval email.

After confirming receipt of the item, we will refund the product price or send an exchange item.
*For defective products or incorrect deliveries, we will cover the shipping costs.
*For exchanges where a price difference occurs and for orders from outside Japan, please return the item and place a new order.