NANOPRO

【Delivery】

Japan

• A flat rate of ¥1,000 nationwide (excluding some remote islands).
• Free shipping for purchases of ¥20,000 (excluding tax) or more.

International

• Varies depending on the destination and weight.

Shipping company

• Within Japan, delivery will be by Yamato Transport.
• International shipments will be delivered by EMS (Express Mail Service).

Delivery time

• Items will be shipped within 3 business days.
  (Please consult us if you are in a hurry.)

【Payment】

Payment Methods

You can choose from the following 3 payment methods:

• Credit card
• Cash on delivery via Yamato Transport
• Cash payment at the store

【Changes and Cancellations After Ordering】

• Changes and cancellations are possible before the product is shipped.
• Please contact us as soon as possible via your order's My Page.
• Please note that changes and cancellations cannot be accepted after the product has been shipped.
  *Please be aware that this will be subject to our return/exchange policy.
• For repairs and custom items, cancellations cannot be accepted after repair work has begun.

【Returns and Exchanges】

Exchanges

• We offer a free exchange service (domestic only) for the first exchange.
• Please contact us with your desired color and size within 7 days of receiving the product.
• For second and subsequent exchanges due to customer convenience, the customer will be responsible for the round-trip shipping costs.
  (e.g., difference in image, difference in size, incorrect order) Please be aware of this beforehand.

Returns

1. Products eligible for return

• Unused items (tried on indoors only) when the desired exchange size is not available.
• In the case of initial defective products (defective products, incorrect shipments, etc.)

2. Products not eligible for return

• Products that have been used once (including trying them on in outdoor areas)
• Products that have been stained or damaged due to the customer's responsibility
• Products that have passed more than 7 days since arrival
• Special order products requested by the customer
• If the product and accessories do not match
• If accessories such as the box, inner paper, or product tags have been disposed of
• Repair costs incurred
• Sale / Outlet products (applicable products will have a stamp on the size name)
• Products that were repaired at the time of purchase
• Made-to-order products
• Pre-order products

Important Notes for Returns

Please return the product in the cardboard box it was sent in. If the product returned is different from how it was delivered, we cannot accept the return.

(e.g., damage to the cosmetic box, loss of accessories)
Please ensure the product is returned in the exact condition it was in when you received it.

Return shipping costs

1. Borne by us

• Initial defective products
• Incorrectly shipped products

2. Borne by the customer

• Returns due to customer convenience, such as size
  Even if we are out of stock of the desired size and cannot provide it.
  *Furthermore, if a return due to customer convenience arrives at our company with payment on delivery, we will refund the amount minus shipping costs, etc.

Return/Exchange Method

If you wish to return or exchange an item, please contact us via chat.

After confirming the arrival of the product, we will refund the product price or ship the replacement.
*For defective products or incorrect shipments, we will cover the shipping costs.
*For exchanges with a price difference or orders from outside Japan, please return the item and place a new order.