Alberton Socks

[Delivery Information]

Japan

• The shipping fee is 1,000 yen nationwide (excluding some remote islands).
• Free shipping for purchases over ¥20,000 (excluding tax).

abroad

• Shipping costs vary depending on destination and weight.

Delivery company

• Delivery within Japan will be made by Yamato Transport.
• Overseas shipments will be made via EMS (Express Mail Service).

Delivery time

• We will ship within 3 business days.
  (Please contact us if you are in a hurry.)

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[Payment]

payment method

• You can choose to pay by credit card.

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[About changes and cancellations after placing an order]

• Changes and cancellations are possible before the product is shipped.
• Please contact us as soon as possible.
• Please note that we cannot accept changes or cancellations after the product has been shipped.
• Please note that this item is eligible for returns and exchanges.

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[Returns and exchanges]

About exchanges

• We offer a free exchange service (domestic only) for the first product exchange.
• Please let us know your desired color and size within 7 days of receiving the product.
• For exchanges due to customer reasons after the second time, the customer will be responsible for the round-trip shipping costs.
  (Differences in image, size, ordering errors, etc.) Please be aware of this.

Returns Policy

1. Products that can be returned

• Unused item (only tried on indoors)
• In the case of initial defects (defective products, incorrectly sent products, etc.)

2. Products that cannot be returned

• Products that have been used once (including trying on in a place where shoes are allowed)
• Products that have been soiled or damaged through customer fault
• Products that have been delivered more than 7 days ago
• Products ordered upon customer request
• If the product or accessories do not match
• If the box, paper contents, product tags, and other accessories are disposed of

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Notes on returning the product

Please return the product in the cardboard box it was sent in. If the product you return is different from the one delivered, we will not be able to accept the return.

(Damage to the packaging, loss of accessories, etc.)
Please be sure to return the item in the same condition as when it arrived at your address.