Reservations are now closed.
LUCCA SCRATCH MAROON -Made to order-
Made-to-order production
November 1st 12:00-November 9th 23:59
We will accept orders during this period.
The delivery date is scheduled for around April.
These sandals inherit the quality of handmade sandals from Italy and other Western countries.
The charm of handmade items is their simplicity. They have a timeless design that you can enjoy for a long time. To bring out the natural texture of the leather, they are finished using only tannin tanning and dye finishing.
Furthermore, the outsole is securely sewn up, and the heel is a separate, replaceable piece. It's carefully crafted for long-lasting use, with repairs in mind.
"MARGOT" is a shoulder leather produced by Virgilio Conceria Artigiana in Tuscany, Italy. Its matte, rough texture, achieved through scratch processing, develops a glossy finish and a richer color with use. Tanned with vegetable tannins and thoroughly saturated with oil, it ages beautifully over time. The unevenness of the processing adds to the leather's appeal, resulting in a unique texture.
If you have any concerns, please feel free to contact us.
For questions about sizing, comfort, or stock availability, please feel free to contact us via chat.
| Actual size | Other brand references | ||||
|---|---|---|---|---|---|
| BB (US) |
Japanese size (cm) Male |
Japanese size (cm) Female |
REDWING (US) |
NIKE (cm) |
NEW BALANCE (cm) |
| 4 | twenty two | 22.5 | twenty three | twenty three | |
| 5 | twenty three | 23.5 | twenty four | twenty four | |
| 6 | twenty four | 24.5 | twenty five | twenty five | |
| 6.5 | 24.5 | twenty five | 25.5 | 25.5 | |
| 7 | twenty five | 25.5 | 7 | 26 | 26 |
| 7.5 | 25.5 | 7.5 | 26.5 | 26.5 | |
| 8 | 26 | 8 | 27 | 27 | |
| 8.5 | 26.5 | 8.5 | 27.5 | 27.5 | |
| 9 | 27 | 9 | 28 | 28 | |
| 9.5 | 27.5 | 9.5 | 28.5 | 28.5 | |
| 10 | 28 | 10 | 29 | 29 | |
| 10.5 | 28.5 | 10.5 | 29.5 | 29.5 | |
| 11 | 29 | 11 | 30 | 30 | |
- Fold the A4 paper in half and make a crease.
- Place your heels firmly against the wall.
- Place your index finger on top of the fold.
- Make a mark with a pen on the tip of your longest finger.
(Depending on the individual, it may be the index finger or middle finger.) - Remove your foot from the paper and measure the distance from your heel to the mark using a ruler, using the fold as a reference point.
That number is your leg length.
Please choose your actual size or +0.5 larger size.
*Sizes may vary depending on the height and width of the instep.
For customers whose sizes vary greatly depending on the type of shoe, we recommend trying on shoes in-store.
If you are unable to visit our store, please feel free to contact us.
[Delivery]
Japan
- A flat rate of 1,000 yen (excluding some remote islands) applies nationwide.
- Free shipping on purchases of ¥20,000 (excluding tax) or more.
Overseas
- Shipping costs vary depending on the destination region and weight.
Shipping company
- Domestic deliveries within Japan will be handled by Yamato Transport.
- International shipments will be delivered by EMS (Express Mail Service).
Delivery days
- We will ship within 3 business days.
(Please consult us if you are in a hurry.)
[Payment]
Payment methods
You can choose from the following three purchase methods:
- Credit card
- Cash on delivery with Yamato Transport
- Cash payment at the store
[Changes and cancellations after ordering]
- Changes and cancellations are possible before the product is shipped.
- Please contact us as soon as possible via your order my page.
- Please note that changes and cancellations cannot be accepted once the product has been shipped.
*Please be aware that this will be subject to return and exchange. - For repairs and custom items, cancellations cannot be accepted once repair work has begun.
[Returns and Exchanges]
Regarding exchanges
- We offer a free exchange service (domestic only) for the first exchange.
- Please contact us with your desired color and size within 7 days of receiving the product.
- For exchanges due to customer convenience from the second time onwards, the customer will be responsible for the round-trip shipping costs.
(e.g., difference in image, difference in size, incorrect order). Thank you for your understanding.
Regarding returns
1. Products that can be returned
- Unused items (tried on indoors only) for which there is no exchange size available.
- In the case of initial defective products (defective products, incorrect shipments, etc.)
2. Products that cannot be returned
- Products that have been used once (including trying on in places with outdoor shoes)
- Products that have been damaged or soiled due to customer's responsibility
- Products that have passed 7 days since arrival
- Special order products requested by the customer
- If the product or accessories do not match
- If accessories such as the box, inner paper, product tags, etc., have been disposed of
- Repair costs that have been incurred
- Sale / outlet products (applicable products have a stamp on the size name)
- Products that were repaired at the time of purchase
- Build-to-order products
- Pre-ordered products
Notes on returning items
Please return the item in the same cardboard box in which it was originally sent from our store. We cannot accept returns if the item returned differs from how it was delivered.
(e.g., damage to the cosmetic box, loss of accessories)
Please ensure the item is returned in the exact condition it was in when you received it.
Regarding shipping costs for returns
1. Borne by our company
- Initial defective products
- Incorrectly shipped items
2. Borne by the customer
- In the case of returns due to customer convenience, such as size
Even if we are out of stock for the size and cannot provide it
*Furthermore, if a returned item due to customer convenience arrives at our company with payment on delivery, we will refund the amount after deducting shipping costs.
Return method
If you wish to return an item, please log in to the returns/exchanges my page and submit a return request by selecting the desired item.
After our staff confirms your request, an approval email will be sent. Please ship the returned item to the address specified in the approval email.
After confirming receipt of the item, we will refund the product price or send an exchange item.
*For defective products or incorrect deliveries, we will cover the shipping costs.
*For exchanges where a price difference occurs and for orders from outside Japan, please return the item and place a new order.
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